Premier Healthcare Germany assists international patients in receiving high quality medical care in Germany. Our proven, stepwise apporach ensures patient will have control over the cost and quality of the treatment they receive. Our approach included seven basic steps.

Case assessment

It is important to conduct a detailed medical case assessment before you set out on your journey. In this step, our case managers will ask you for medical documents including detailed reports on your symptoms, diagnosis, previous treatments and medical history. We use this information to create an individualized dossier, so we can learn as much as possible about your medical situation before you come to Germany. Based on your patient medical file and an extensive examination, we gain a thorough insight into possible treatments, hospitals and your specific wishes.

When you initiate contact with us, simply describe your symptoms, diagnosis and what type of treatment you are looking to receive. You will receive a response within 24 hours. 

Communication with relevant doctors

Based on the initial information we receive from you and the extra data we have requested, we start communicating with the relevant doctors and hospitals about possible treatment plans. The amount of time this takes is dependent on the complexity of your case. For complex medical cases, a more detailed review is required. We may also require additional documents from you.

At this time, a dedicated case manager is assigned to you personally to guide you through the process from now on. The case manager keeps you informed every step of the way, enabling you to make educated decisions about your trip and the treatment.

Treatment plan

After the relevant doctor reviews your file and agrees to take your case, we start planning the treatment process. We provide you with a cost estimate for the treatment plan as well as a detailed timeline for your stay in Germany. You also have the opportunity at this point to ask about a different doctor or treatment option if you are not satisfied with our suggestions.

Once you agree to a treatment plan, we can proceed to the next step.

Planning and organization

At this stage, we help you plan the logistics of your medical treatment. We can help you apply for a medical visa, book a flight to Germany, and arrange transportation and find accommodation within Germany. In addition, we can also provide translation and interpretation services to accompany you to your medical appointments and provide you your medical documents in your native language.

Support during appointments and stay in hospital

We will support you the entire time you are in Germany. Your case manager can accompany you to hospital visits and translate your doctor's advice into your native language. They will visit you in the hospital before and after treatment, and are available for additional support should you run into any issues while you are in Germany. Our multilingual case managers can explain complex medical concepts to patients in their native language, and they are experienced with navigating hospital administration and communicating with the hospitals.

In addition, if you are traveling with family or friends, we can provide tourist information on Hamburg to help them enjoy their stay in Germany while you are focusing on healing and recovery. Hamburg has a vibrant cultural life and offers entertainment options for people of all ages and backgrounds.

Assisting in case of complications

As Premier Healthcare Germanby we focus on good preparation of the medical treatment. This lowers the possibility of minor or severe complications once you are in Germany. However, sometimes unexpected things may happen. We are there to support you to find a solution in every situation. 


While you are still in Germany:
Depending on the medical treatment you have received, you may want to take advantage of Germany's respected physical therapy centers during your recovery. We are happy to plan this in line with your medical needs and preferences.

In your home country:
It is unlikely that you will develop any complications when you are back at home. However, at Premier Healthcare Germany we are prepared for every eventuality. In the event of mild complications, we will recommend a local doctor. We will take care, with your explicit approval, the local doctor receives the medical dossier.